Mooniez Store

Provider identification

Before filling this in. This is the one page that cannot be vague: EU law requires a real, servable postal address, and each country has its own statutory citation for it. If you would rather not publish a home address, a business address service costs a few euros a month and satisfies the requirement properly. The citation your country uses goes here: FILL IN.

Mooniez Store
FILL IN (full legal name)
FILL IN (street and number)
FILL IN (postcode, city and country)

Contact. Email: team@moonhavenrp.com  ·  Discord: FILL IN

Represented by. FILL IN

Tax

VAT identification number: FILL IN.

Registered as a small business rather than VAT-liable? Say so here instead of giving a VAT ID, in whatever wording your own country requires. Note also that Tebex may act as merchant of record and handle VAT on the sale — confirm which applies to your store, because this line has to match what actually happens at checkout.

Responsible for content

Responsible for editorial content: FILL IN, address as above.

Dispute resolution

The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr.

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

Trademarks

Not affiliated with, endorsed by or sponsored by Rockstar Games, Take-Two Interactive or Cfx.re. Grand Theft Auto and FiveM belong to their respective owners.

Who runs this shop

This shop is run by FILL IN, reachable at team@moonhavenrp.com. Full details are in the Impressum.

In the wording the GDPR uses, that makes them the controller — the person who decides what happens to your data and answers for it. It is an ugly word for a simple thing, and the law insists on naming it, so there it is.

Hosting

This site is hosted by FILL IN. Like every web host, it writes down each request that reaches the server: your IP address, the time, the page you asked for, and which browser and system you used. That is how a site stays online and how an attack on it gets noticed.

We keep those logs because running a working site is a fair reason to — the GDPR calls that a legitimate interest (Art. 6(1)(f)), which simply means we did not need to ask permission for something this basic. You can object to it, and the “your rights” box below says how.

To do: get the data processing agreement from the host and name it here.

What this site keeps in your browser

Your light or dark choice. Stored in your browser under mooniez-theme so the site looks the way you left it. It never leaves your device and we never read it.

Whether you closed the notice in the corner. Stored under mooniez-notice, for the same reason: so it does not ask you twice. Also never sent anywhere.

There is no analytics, no advertising and no profiling on this site.

Fonts — read this before going live

The page currently loads Google Fonts from Google’s servers, which sends your IP address to Google. EU courts and data protection authorities have held that doing so without consent is unlawful. The fix is to self-host the font files, which removes the problem rather than papering over it with a consent banner.

Contact form and live chat

What you type — your message and the email address or Discord name you give us — is used to answer you and for nothing else. It reaches us as a ticket in our Discord server, so Discord processes it too; see Discord’s own privacy policy. If you are writing about something you bought, we are allowed to use your message because answering it is part of the sale (Art. 6(1)(b) GDPR). If you are just asking a question, we use it because replying to people who write to us is a fair reason to (Art. 6(1)(f)). Either way it is deleted after FILL IN.

Buying

Payment, invoicing and delivery run through Tebex, and we never see your card details. What Tebex does with your data is governed by Tebex’s privacy policy. Licensing an escrowed product also involves your Cfx.re account.

Where your data goes

Two of the services this shop depends on are outside the EU. A support message becomes a ticket in Discord, and a purchase runs through Tebex; both process data in the United States among other places.

Sending data out of the EU is only allowed if something is in place to protect it on the other side. For both of these that is the EU's standard contract for data transfers — a fixed set of clauses the provider signs up to — and, where the provider is certified for it, the EU-US Data Privacy Framework. Both of those change over time, so their current status has to be checked before launch: FILL IN.

If you are outside the EU, you can still exercise every right below. We do not operate a two-tier version of this.

Your rights

You can ask us, at any time and without giving a reason:

— what we hold about you, and for a copy of it
— to correct it if it is wrong
— to delete it
— to stop using it while a disagreement is sorted out
— to hand it over in a form you can take elsewhere
— to stop entirely, where we are relying on that “fair reason” above

Those are Articles 15 to 21 of the GDPR, and asking costs nothing. Write to team@moonhavenrp.com.

If you think we have got it wrong and we are not fixing it, you can complain to the data protection authority for your own country or region — the public body that supervises this. You do not need us or a lawyer to do that.

Selling worldwide

The shop sells to anyone, anywhere. Two different sets of rules are involved and it is worth knowing which is which.

The sale is handled by Tebex, which in most setups is the seller of record. That means Tebex — not us — carries the consumer law of the country you are buying from, and collects whatever VAT or sales tax applies there. Confirm your own Tebex configuration: FILL IN.

The license is ours and is the same everywhere: one live server plus your own development and staging setups, no redistribution, whatever country you run it in.

The law. The shop is run from the EU, and the law of the country the seller is established in governs these terms — named in the Impressum. If you are a consumer, the mandatory protections of your own country still apply on top and nothing here removes them, wherever in the world you are — EU, UK, US or anywhere else.

Who you are buying from

These terms cover products sold as Mooniez Store. Checkout, payment and delivery are handled by Tebex, which in most setups is the merchant of record — confirm this in your Tebex account and state it plainly here, because it decides who the contract is with and who owes the VAT.

What you get

A license to use the product on one live server, plus your own development and staging setups. A second live server, or a second community, needs its own license.

Some products are escrowed through Cfx.re Keymaster and some are open source; every product page says which. Escrow is a technical protection, not a change to these terms.

What you may not do

Resell, sublicense, redistribute or publish the files, in whole or in part, modified or not. Leaking a product ends the license immediately and without a refund.

You may modify a product for your own server. Open-source products additionally allow whatever their own license file allows, and that file wins wherever it is more permissive than this page.

Subscriptions

A subscription is access for as long as it is paid. Canceling removes the Cfx.re grants for escrowed products in that plan and those resources stop running. Products bought outright are a separate purchase and are unaffected.

Prices can change for new subscribers. A Full Moon subscription keeps the price it started at for as long as it runs without interruption.

Support and updates

Updates are included while you own a product, or while a plan covering it runs. Support covers the product doing what its page says it does — not conflicts with third-party resources we have never seen, and not custom work.

Liability

Liability is unlimited for intent and gross negligence, and for injury to life, body or health. Otherwise it is limited to foreseeable damage typical for this kind of contract. FILL IN — have this clause checked, it is the one that matters when something goes wrong.

Law

Governing law is set out at the top of this page. Where you live may give you rights that law does not, and those still apply.

Refunds. None on digital goods, because a download cannot be returned, and never automatic — a request is not a refund. A change of mind is not a refund reason and neither is not having read the product page. The single exception is a mistake of ours: broken, not as described, or it does not run on the framework its page lists. Statutory withdrawal rights, where they exist, are separate and set out on the Refunds page.

Where this applies

EU, EEA and the UK. As a consumer there you normally have fourteen days to withdraw from a purchase without giving a reason. That is the statutory right this page is about.

Everywhere else. There is usually no statutory withdrawal right for digital goods — in the United States, for instance, there is none. What does apply to you is the promise at the bottom of this page, which is ours and has no borders: a product that does not do what its page says gets fixed or refunded.

Because Tebex is the seller of record, the refund mechanics run through Tebex and follow the rules of the country you bought from. We can and do tell them to refund you.

Why it usually does not apply here

For digital content delivered immediately, that right ends as soon as delivery starts — but only if you expressly agreed to it starting and acknowledged that you lose the right (EU distance selling law, as implemented nationally). Tebex has to collect that agreement at checkout. Check that it does: without it the fourteen days keep running and a refund can be demanded even after the download.

How to withdraw where it does apply

Tell us in plain words — email team@moonhavenrp.com or a message through the contact page — that you are withdrawing. One sentence is enough. We refund within fourteen days by the same means you paid.

Our own policy, wherever you are

Outside the statutory rights above, we do not refund digital goods — not for a change of mind, and not because something was bought without reading what it says it is. A refund is never automatic: these are digital goods, delivered instantly, and they cannot be handed back.

The exception is a mistake of ours. If a product is broken, not as described, or will not run on the framework its page lists, tell us: it gets fixed, or refunded if fixing it is not possible. That is not a legal right being granted, it is how the shop is run — and it has no borders.